About this document
Responding to Emotions in Conversations by Hayley is a document available to read on EtoBox.
The document provides guidance on responding sympathetically to how people feel. It discusses listening to conversations to identify problems and determine how sympathetic the listener is. It lists responses to show sympathy such as "You must be really worried" or "Try not to worry about it" and responses that are less sympathetic such as "Cheer up!" or "Never mind". It also includes exercises practicing responsive phrases.
- Author
- Hayley
- Language
- EN