Can I read Accessible Self-Service Innovations on EtoBox?

Accessible Self-Service Innovations by Sami is a document available to read on EtoBox.

What is Accessible Self-Service Innovations about?

This document discusses accessible self-service and how it can drive innovation in service design. It argues that self-services are becoming integral parts of overall services, rather than just alternative touchpoints. If self-services are not accessible to vulnerable groups, it represents an opportunity for new hybrid technology/person-based service designs that better support all customers. The document advocates considering accessibility issues as drivers for innovative new service designs, rather than j

Author

Sami

Language

EN