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Managing Conflict and Negotiation Skills by Okky Kristy Lucia Wattimena is a document available to read on EtoBox.

What is Managing Conflict and Negotiation Skills about?

This document discusses managing conflict and negotiation skills. It provides information on various approaches to conflict, types of conflict, and strategies for handling conflict, including competing, collaborating, compromising, avoiding and accommodating. It also discusses the negotiation process, including preparation, setting targets and strategies, pre-negotiation, face-to-face negotiation, and securing a deal. Key aspects of negotiation covered include distributive vs integrative bargaining, bargain

Author

Okky Kristy Lucia Wattimena

Language

EN