Can I read Iso/iec 20000 Foundation Complete Certification Kit - Study Guide Book And Online Course - Second Edition on EtoBox?

Iso/iec 20000 Foundation Complete Certification Kit - Study Guide Book And Online Course - Second Edition by Gerard Blokdijk Ivanka Menken is a book available to read on EtoBox.

What is Iso/iec 20000 Foundation Complete Certification Kit - Study Guide Book And Online Course - Second Edition about?

The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. <p>As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.</p> <p>ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.</p> <p>This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.</p>

Author

Gerard Blokdijk Ivanka Menken

Publisher

Emereo Pty Limited

Published

2009

Language

EN

ISBN

9781742441962