Can I read FiberSense Ticket Handling Manual on EtoBox?

FiberSense Ticket Handling Manual by Goran Milosevic is a document available to read on EtoBox.

What is FiberSense Ticket Handling Manual about?

1. The manual provides instructions for handling support tickets from FiberSense within a 2 hour SLA. 2. It outlines communicating with engineers via a WhatsApp group, sharing ticket details and links, and having engineers fill out an online form to update progress in real-time. 3. Engineers are expected to share photos and videos from the site visit in the WhatsApp group, and the ticket handler will download any videos and include them in the final email to FiberSense marking the ticket as complete.

Author

Goran Milosevic

Language

EN