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This document analyzes factors that influence service quality, customer satisfaction, and customer loyalty for low-fare airlines in Vietnam. It reviews literature on customer loyalty and satisfaction. The study aims to measure customer satisfaction and loyalty for low-fare airlines in Vietnam, identify dimensions of customer satisfaction and their importance, identify dimensions of service quality and their importance, and examine the relationships between service quality, customer satisfaction, and custome

Author

Ngọc Quỳnh

Language

EN