Can I read Mediated Experience in Customer-Supplier Relationship on EtoBox?

Mediated Experience in Customer-Supplier Relationship by Marja Liinasuo; Anke Dittmar; Eija Kaasinen is a scholarly article available to read on EtoBox.

What is Mediated Experience in Customer-Supplier Relationship about?

There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them. 1 ## CCS CONCEPTS • Human-centered computing → User studies

Author

Marja Liinasuo; Anke Dittmar; Eija Kaasinen

Publisher

ACM

Published

2017

Language

EN