About this document
Call Center Customer Satisfaction Insights by Amer Rahmah is a document available to read on EtoBox.
The bank wishes to analyze customer satisfaction with their call center services. Customer responses were gathered from a survey question about what influences satisfaction. Responses indicate that customers want accurate answers to their questions without being transferred. They prefer short wait times and agents who can make decisions without putting them on hold. Customers also value follow up and patience from agents in solving problems. Business customers prioritize speed, access to accurate account in
- Author
- Amer Rahmah
- Language
- EN