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What is Informal Networks & Resistance to ISO Change about?

This paper examines the relationship between resistance to ISO quality standards and informal networks of advice and trust within a transport company. It identifies three network effects—contagion, prominence, and role equivalence—that influence resistance levels among employees. The findings suggest that trusted members of the organization are less resistant to change, highlighting the significant role of informal networks in organizational dynamics.

Author

vymtgbc220057

Language

EN