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What is Customer Satisfaction at CBE Harar about?

This document summarizes a research study on evaluating customer satisfaction and service quality at the Commercial Bank of Ethiopia in Harar, Ethiopia. The study was conducted by 4 students and advised by Shibeshi S. It utilized surveys to collect data from bank customers on their perceptions of service quality, reliability, responsiveness, assurance, empathy and tangibility. The results found that most customers were satisfied with the reliability, responsiveness and tangibility dimensions, but identified

Author

Ambachew Motbaynor

Language

EN