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Coordination Issues in Managing the Reverse Supply Chain: a Systematic Literature Review and Future Research Directions by Saurabh Agrawal; Dharmendra Kumar; Rajesh Kumar Singh; Raj Kumar Singh is a Business, Management and Accounting article available to read on EtoBox.

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## Purpose Reverse supply chain (RSC) is one of the ways to handle product returns efficiently. Recovery of residual value from product returns also helps in achieving sustainability. Its successful implementation requires coordination among all the channel members involved in the activities, from the acquisition to collection to the disposition of returned products. This article aims to review the literature about coordination issues in the RSC. ## Design/methodology/approach A systematic literature review of 151 articles published during 2004–2021 is carried out. Theory, context and methodology (TCM) framework of the literature review is used to identify the research gaps for future research directions. ## Findings This study identifies the characteristics of RSC coordination. It includes channel structures; coordination mechanisms; performance measuring parameters; the methodology applied and explored industries. The review shows that game-theoretical modeling in RSC coordination is the most commonly used method to coordinate the channels. It was found that issues like disruption, fairness and corporate social responsibility are not explored in-depth and offer much potential for

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Author

Saurabh Agrawal; Dharmendra Kumar; Rajesh Kumar Singh; Raj Kumar Singh

Publisher

Emerald

Published

2022

Language

EN

Field

Business, Management and Accounting (Social Sciences)