Can I read Crisis Talk : Negotiating with Individuals in Crisis on EtoBox?

Crisis Talk : Negotiating with Individuals in Crisis by Rein Ove Sikveland, Heidi Kevoe-Feldman, Elizabeth Stokoe is a nonfiction available to read on EtoBox.

What is Crisis Talk : Negotiating with Individuals in Crisis about?

Based on extensive analysis of real-time, authentic crisis encounters collected in the UK and US, __Crisis Talk: Negotiating with Individuals in Crisis__ sheds light on the relatively hidden world of communication between people in crisis and the professionals whose job it is to help them. The crisis situations explored in this book involve police hostage and crisis negotiators and emergency dispatchers interacting with individuals in crisis who threaten suicide or self-harm. The practitioners face various communicative challenges in these encounters, including managing strong emotions, resistance, hostility, and unresponsiveness. Using conversation analysis, __Crisis Talk__ presents evidence on how practitioners deal with the interactional challenge of negotiating with people in crisis and how what they say shapes outcomes. Each chapter includes recommendations based on the detailed analysis of numerous cases of actual negotiation. __Crisis Talk__ showsreaders how every turn taken by negotiators can exacerbate or solve the communicative challenges created by crisis situations, making it a unique and invaluable text for academics in psychology, sociology, linguistic sciences, and r

Who reads Crisis Talk : Negotiating with Individuals in Crisis?

Author

Rein Ove Sikveland, Heidi Kevoe-Feldman, Elizabeth Stokoe

Publisher

Routledge, Taylor & Francis Group

Published

2022

Language

EN

ISBN

9780429354892

Category

nonfiction

Subjects

Management, Psychology, Business