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What is Consumer Satisfaction in E-Banking about?

This document summarizes a study on consumer satisfaction with e-banking facilities provided by private sector banks in Vita City, India. The study aims to identify the most commonly used e-banking transactions, internet banking facilities provided, factors influencing e-banking usage, and analyze consumer satisfaction levels. It reviews several past studies on topics like online banking awareness, security, adoption and more. The review found a need to specifically study consumer satisfaction towards priva

Author

Mayang Sandy

Language

EN