About this document
Enterprise Service Management Reporting by Munachi Nancy is a document available to read on EtoBox.
The project aims to improve ServiceNow reporting capabilities. It will create a data warehouse using ServiceNow data to generate predefined and ad-hoc reports on incidents, changes, and other metrics for management. The project is estimated to take 6 months with a go-live date of January 2013 and a budget of $50,000. Key roles include a project manager, product manager, business intelligence developers and analysts.
- Author
- Munachi Nancy
- Language
- EN