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What is Understanding Total Quality Management about?
Total Quality Management (TQM) is a management process involving all employees to achieve organizational objectives and customer satisfaction. It was developed in 1950s by Japanese manufacturers and consultants like Deming to focus on continuous process improvement, factual decision making, and customer needs. TQM tools like Pareto charts, fishbone diagrams, and control charts help analyze processes and data. Implementing TQM faces obstacles like cultural resistance, lack of leadership commitment, insuffici
- Author
- MARIEJOY MASIBA
- Language
- EN