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After-Sales Service in Automobiles Study by Techno Entertainer is a document available to read on EtoBox.

What is After-Sales Service in Automobiles Study about?

This document discusses a study on after-sales service for automobiles. It aims to measure customer satisfaction levels at an automobile dealership in India. The study involved surveying owners of a popular brand vehicle about their expectations and perceptions of service quality. Statistical tools were used to analyze customer satisfaction and dissatisfaction. Reasons for dissatisfaction were identified using root cause analysis. Suggestions were made to improve service quality based on the findings. Measu

Author

Techno Entertainer

Language

EN