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This document discusses a research paper that analyzes critical success factors for laundromats in emerging economies like India. The paper aims to fill a gap in research on service quality in the laundry sector in India. It uses the SERVQUAL model to understand the gap between what laundry service providers offer and what customers expect. The major findings indicate laundromats must focus on reducing errors and compensation mechanisms, as well as decreasing waiting times for delivery and collection. The l

Author

sheisbonjing PH

Language

EN