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What is Employee Relations and Training Strategy about?

To improve customer satisfaction and growth, the company introduced changes to achieve greater customer focus. They communicated these changes to employees through meetings, explaining how it would impact their jobs. However, the company still faced challenges like limited retail experience, difficulties with communication, and expertise skewed away from sales and customer service. To address this, the company introduced a two-year retail training program in partnership with an outside training provider. Th

Author

Sanny Mostofa

Language

EN