Can I read Service Quality Assessment of Sonali Bank on EtoBox?

Service Quality Assessment of Sonali Bank by Fahim Rahman is a document available to read on EtoBox.

What is Service Quality Assessment of Sonali Bank about?

The document summarizes data analysis from a survey measuring service quality at Sonali Bank Ltd. It analyzes customer expectations and perceptions across five key service quality factors: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. For each factor, it calculates the average expectation, average perception, and gap between expectation and perception based on responses from a sample of 30 customers. It finds the largest gaps for Tangibles (-2.23) and Empathy (-2.25), indicating the greate

Author

Fahim Rahman

Language

EN