About this document

Google Play Review Insights for Ethiopian Banks by Sumeyaa sir is a document available to read on EtoBox.

The report analyzes Google Play Store reviews of three major Ethiopian banking apps—CBE, BOA, and Dashen Bank—to identify user satisfaction drivers and pain points. It details the methodology of data collection, sentiment analysis, and thematic analysis, revealing that CBE and Dashen have moderate user satisfaction while BOA struggles with negative feedback. Recommendations for improvement include enhancing app stability, optimizing performance, and implementing user-friendly features based on the insights

Author

Sumeyaa sir

Language

EN