Can I read Unboxing Deep Learning Model of Food Delivery Service Reviews Using Explainable Artificial Intelligence (XAI) Technique on EtoBox?
Unboxing Deep Learning Model of Food Delivery Service Reviews Using Explainable Artificial Intelligence (XAI) Technique by Anirban Adak; Biswajeet Pradhan; Nagesh Shukla; Abdullah Alamri is a Agricultural and Biological Sciences article available to read on EtoBox.
What is Unboxing Deep Learning Model of Food Delivery Service Reviews Using Explainable Artificial Intelligence (XAI) Technique about?
The demand for food delivery services (FDSs) during the COVID-19 crisis has been fuelled by consumers who prefer to order meals online and have it delivered to their door than to wait at a restaurant. Since many restaurants moved online and joined FDSs such as Uber Eats, Menulog, and Deliveroo, customer reviews on internet platforms have become a valuable source of information about a company’s performance. FDS organisations strive to collect customer complaints and effectively utilise the information to identify improvements needed to enhance customer satisfaction. However, only a few customer opinions are addressed because of the large amount of customer feedback data and lack of customer service consultants. Organisations can use artificial intelligence (AI) instead of relying on customer service experts and find solutions on their own to save money as opposed to reading each review. Based on the literature, deep learning (DL) methods have shown remarkable results in obtaining better accuracy when working with large datasets in other domains, but lack explainability in their model. Rapid research on explainable AI (XAI) to explain predictions made by opaque models looks promisin
Who reads Unboxing Deep Learning Model of Food Delivery Service Reviews Using Explainable Artificial Intelligence (XAI) Technique?
It is typically read by researchers, students, and practitioners in Agricultural and Biological Sciences.
- Author
- Anirban Adak; Biswajeet Pradhan; Nagesh Shukla; Abdullah Alamri
- Publisher
- MDPI AG
- Published
- 2022
- Language
- EN
- Field
- Agricultural and Biological Sciences (Life Sciences)