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Total Quality Management Overview is a document available to read on EtoBox.
Total Quality Management (TQM) is a business strategy that aims to embed quality awareness throughout all organizational processes. It originated in the 1950s and grew in popularity in the 1980s. TQM views organizations as collections of processes and aims to continuously improve these processes based on worker knowledge and experiences. Key principles of TQM include management commitment, employee empowerment, fact-based decision making, continuous improvement, and customer focus. TQM implementation requir
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