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What is Balanced Scorecard for Urban Waste Management about?

This document discusses applying a balanced scorecard methodology to measure performance in urban solid waste collection in Portugal. It begins with an overview of the urban solid waste sector in Portugal, describing how it is split between a wholesale segment that operates infrastructure and a retail segment that directly serves users. Currently the retail segment faces inefficiencies due to a lack of rigorous regulation and performance measurement. The balanced scorecard is proposed as a way to help entit

Author

faisal

Language

EN