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What is Understanding Quality Function Deployment about?

Quality Function Deployment (QFD) is a planning tool used to ensure customer needs are met throughout product development. It was developed in Japan in the 1960s and brought to the US in the 1980s. QFD has four phases: product planning, development, process planning, and production planning. It translates customer requirements into technical requirements using a House of Quality matrix. QFD benefits include being customer-driven, promoting teamwork, reducing time and costs, and providing documentation.

Author

Nur Asilah

Language

EN