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What is Total Quality Management in Leading Companies about?
The document lists companies that effectively implement Total Quality Management (TQM) and Operations Management, highlighting Toyota and Jollibee Food Corporation as key examples. Toyota has a long history of TQM practices, including the Creative Idea Suggestion System and continuous improvement principles, contributing to high product and work quality. Jollibee focuses on customer satisfaction and quality assurance through employee training, product testing, and adherence to ISO standards, aiming to expan
- Author
- Leslee Mae Guanlao
- Language
- EN