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Your Customers' Perception of Quality : What It Means to Your Bottom Line and How to Control It by Baboo Kureemun, Robert Fantina is a nonfiction available to read on EtoBox.

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Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. The book introduces cutting-edge concepts in customer-centric quality—explaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book: Unveils a model that provides quantifiable information for determining the impact of customer perception on your bottom line Details a strategic model for attaining long-term benefits—including the tools required to make the necessary tactical changes Includes a wealth of customizable tools to help kick-start implement

Who reads Your Customers' Perception of Quality : What It Means to Your Bottom Line and How to Control It?

Author

Baboo Kureemun, Robert Fantina

Publisher

Productivity Press, an imprint of Taylor and Francis

Published

2011

Language

EN

ISBN

9781439845813

Category

nonfiction

Subjects

Management, Business, Management & Leadership