About this document
Customer Care Role Play Activity by tulasinad123 is a document available to read on EtoBox.
This activity aims to help learners develop interpersonal and communication skills for dealing with difficult customers through role playing customer service scenarios. Learners either role play with the teacher acting as the unhappy customer, or in pairs with one as the customer and the other as the service provider. The teacher observes and provides feedback to help improve the learners
- Author
- tulasinad123
- Language
- EN