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SWX Job Design and Employee Empowerment by s08001986 is a document available to read on EtoBox.
What is SWX Job Design and Employee Empowerment about?
The document provides a case study of job design changes at South West Cross Bank (SWX). It discusses how centralizing routine operations like telephony and correspondence to specialized processing centers impacted branch managers and staff. Behavioral models of job design are explored, analyzing how core job characteristics influence mental states and performance. Empowerment-based job design is also examined, looking at suggestion involvement, job involvement, and high involvement. An example process flow
- Author
- s08001986
- Language
- EN