Can I read ODJFS Contact Center Overview 2021 on EtoBox?

ODJFS Contact Center Overview 2021 by WBNS-TV is a document available to read on EtoBox.

What is ODJFS Contact Center Overview 2021 about?

The document provides an overview of the contact center structure and operations for traditional UI and new PUA programs. It describes the tier structures, call routing, call back options, agent counts and training timelines. The traditional UI contact center has 3 tiers of agents handling basic to complex issues, while the new PUA contact center has 1 tier of agents trained over 16 days to handle PUA specific inquiries. Key differences between the centers include integrated systems, outbound capabilities a

Author

WBNS-TV

Language

EN