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ITIL Service Design Overview and Objectives by Kumar Soubhagya Dutta is a document available to read on EtoBox.
What is ITIL Service Design Overview and Objectives about?
The document discusses service design according to ITIL best practices. It begins by defining the main objective of service design as designing appropriate IT services, architectures, processes, and documentation to meet current and future business requirements. It then outlines five aspects of service design: new/changed services, service management systems/tools, technology architecture, required processes, and measurement methods/metrics. The document also discusses the value organizations get from effec
- Author
- Kumar Soubhagya Dutta
- Language
- EN