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What is Overview of Online Dispute Resolution about?

Online Dispute Resolution (ODR) leverages technology to manage and resolve disputes, particularly in e-commerce, evolving since the 1990s with various mechanisms like e-negotiation, e-mediation, and e-arbitration. The Dispute System Design (DSD) framework highlights key elements such as goals, stakeholders, context, processes, resources, and success metrics that influence ODR effectiveness. While ODR offers efficiency and accessibility, it faces challenges related to user engagement, legal complexities, and

Author

STG

Language

EN