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What is Understanding BPO and KPO Concepts about?
Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) are two types of outsourcing. BPO involves outsourcing basic business functions like back office work, while KPO deals with higher-end services requiring judgment and expertise. KPO services have evolved in India from basic BPO to include areas like legal services, engineering, education, and content development. The key differences between BPO and KPO are that KPO focuses on specialized domains, drives strategic processes, and invol
- Author
- 019. Disha Das fybaf
- Language
- EN