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What is Enhancing Customer Service at Ecobank about?

This document is a project report on the importance of customer service in the banking industry, using Ecobank Ghana Limited as a case study. It analyzes customer service practices through questionnaires and interviews at six Ecobank branches in Tema. The study found that Ecobank provides excellent banking services to retail and corporate customers. Customers can lodge complaints through multiple channels. However, recommendations are made to further enhance customer service and address why some customers h

Author

pooja phadke

Language

EN