Can I read Call Centre Performance Analysis Report on EtoBox?

Call Centre Performance Analysis Report by Rajiv Bhatiya is a document available to read on EtoBox.

What is Call Centre Performance Analysis Report about?

The document presents a case study on the call centre performance of White Knight. It discusses various benchmarks for measuring telephone performance, efficiency, human resources, and service. It provides the standard and actual rates for some key performance metrics like service level, call duration, and abandoned rate. The actual rates are lower than the standards, resulting in agents receiving fewer calls per hour than expected and declining customer satisfaction levels.

Author

Rajiv Bhatiya

Language

EN