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What is Commuter Satisfaction in Quezon City Buses about?

This study investigates factors affecting commuter satisfaction with public utility buses in Quezon City, Philippines, focusing on service quality, travel duration, cost efficiency, and willingness to use the service. Utilizing a quantitative approach, the research highlights the significant impact of these factors on commuter satisfaction, particularly emphasizing safety concerns among women. The findings suggest the need for regulatory changes to enhance service quality and safety standards in the public

Author

ivan.deguzman

Language

EN