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What is Total Quality Management Explained about?

Total Quality Management (TQM) is an organization-wide approach aimed at continuous improvement of processes, products, and services to enhance customer satisfaction, involving all employees. It is built on eight main pillars, including customer focus and leadership, and requires active participation from top management to front-line workers. TQM is implemented through a step-by-step process that includes commitment from management, employee training, and the use of quality tools.

Author

synchropoly.qa

Language

EN