About this document
Assessment of E-Government Service Quality Under User Satisfaction Orientation - The Establishment of E-Govqual Model by johannes.gp is a document available to read on EtoBox.
The study establishes the E-GovQual model to assess e-government service quality based on user satisfaction, identifying four key dimensions: usability, information quality, security, and responsiveness. It emphasizes the importance of user-centered strategies in improving public service delivery through e-government initiatives. The research highlights the need for effective measurement of service quality to enhance citizen satisfaction and engagement with government services.
- Author
- johannes.gp
- Language
- EN