Can I read Re-interpreting ‘Luxury Hospitality’ Through Experienscape, Customer Satisfaction, and Customer Well-being on EtoBox?

Re-interpreting ‘Luxury Hospitality’ Through Experienscape, Customer Satisfaction, and Customer Well-being by Maheen Iqbal Awan; Amjad Shamim; Muhammad Shoaib Saleem is a book available to read on EtoBox.

What is Re-interpreting ‘Luxury Hospitality’ Through Experienscape, Customer Satisfaction, and Customer Well-being about?

Since customers are the ultimate perceivers or definers of their experiences, so they may carry different meanings and interpretations of 'luxury'. Some may perceive 'luxury' when the state of satisfaction or delight is achieved, whereas for others, 'luxury' may be experienced when one feels an enhancement in his/her well-being resulting from a service experience. However, service providers nowadays are also trying to enhance customer well-being which is considered something beyond customer satisfaction as per contemporary service literature. Therefore, this research aims to re-interpret luxury hospitality from the experienscape perspective to predict perceived well-being (a human-centric outcome) through customer satisfaction (a behavioral affective reaction) in the context of Malaysian beach resort hotels. Using a questionnaire as a research instrument, data was collected from beach resort hotel guests who stayed at any one of the fifteen 5-star and 4-star beach resort hotels located in Langkawi, Malaysia. A total of 306 responses were obtained from the beach resort hotel guests, using a convenience and snowball sampling approach. A significant and positive effect of functional,

Author

Maheen Iqbal Awan; Amjad Shamim; Muhammad Shoaib Saleem

Publisher

Springer International Publishing AG

Published

2022

Language

EN

ISBN

9783031080920

Subjects

Engineering, Stem