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What is Quality Models in Business Strategy about?

The document discusses quality in the current business scenario and models/frameworks of quality. It states that quality changes with customer perception and market maturity. It then describes several models/frameworks: 1) Juran Trilogy which involves quality planning, control, and improvement. 2) Deming PDCA Cycle which is a four step process of plan-do-check-act. 3) Quality control and assurance which focuses on preventing defects. 4) Cost of quality which defines costs of prevention, appraisal, and

Author

jayan

Language

EN