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What is Evolution of Quality Management Principles about?

This document discusses the evolution of quality management approaches over time. It describes several influential quality experts including Deming, Juran, Crosby, Ishikawa and their contributions to developing principles of quality management. It defines total quality management as embracing continual improvement of people, processes, products and environments throughout an organization with a focus on customer satisfaction. Key elements of a total quality approach include having a strategic focus, custome

Author

salanzi

Language

EN