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Guest Relation Officer Job Description by mai anh Dang is a document available to read on EtoBox.

What is Guest Relation Officer Job Description about?

The Guest Relation Officer (GRO) is responsible for welcoming and assisting hotel guests, ensuring their satisfaction, and promoting hotel services. Key duties include coordinating with front desk staff, maintaining a tidy appearance, and addressing guest inquiries and complaints. The GRO must also adhere to health and safety regulations and maintain effective communication with team members and guests.

Author

mai anh Dang

Language

EN