Can I read One to One : Interpersonal Skills for Managers on EtoBox?

One to One : Interpersonal Skills for Managers by Colin Turner; Philippa Andrews; Further Education Staff College (Bristol, England) is a book available to read on EtoBox.

What is One to One : Interpersonal Skills for Managers about?

This book explores interpersonal skills for college administrators through analysis of fictional, but typical, scenes and dialogues set at a fictional "Elmdale College". The analysis and discussion use transactional analysis, gestalt psychology, and neuro-linguistic programming theories to help the reader understand the underlying processes that take place in different types of encounters between people. Individual chapters discuss the following skills: (1) establishing good contact and creating rapport; (2) active listening; (3) locating ownership of problems; (4) assertive behavior and dealing with requests and refusals; (5) using language well; (6) coping with criticism; (7) exploring personal issues; (8) staying with reality; (9) giving and receiving feedback; (10) interviewing the marginal performer; and (11) examining the role of personal beliefs in a skills-based approach. Appendixes list characters that appear in the scenes, chart the organizational structure of Elmdale College, and offer brief notes on transactional analysis, neuro-linguistic programming, and gestalt psychology. Includes an index. An annotated bibliography contains 17 recommended readings. (JB)

Author

Colin Turner; Philippa Andrews; Further Education Staff College (Bristol, England)

Publisher

Staff College, Coombe Lodge, Blagdon, Bristol, BS18 6RG, England, United Kingdom (12.50 British pounds)

Published

1994

Language

EN

ISBN

9780907659822

Subjects

Sociology, Management, Technology