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饭店英语 = Hotel english conversations Fan dian ying yu = Hotel english conversations by 郭兆康,吴云编著, 郭兆康, 吴云编著, 郭兆康, 吴云 is a book available to read on EtoBox.

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1 (p1): Part I 前厅部(I)Unit One 客房预订1 (p2): Dialog 1 团体预订2 (p3): Dialog 2 散客预订3 (p4): Dialog 3 变更预订4 (p5): Dialog 4 门市预订5 (p6): Dialog 5 处理预订纠纷19 (p7): Unit Two 礼宾服务19 (p8): Dialog 1 机场迎宾20 (p9): Dialog 2 送客进房21 (p10): Dialog 3 交通预订22 (p11): Dialog 4 订票看戏23 (p12): Dialog 5 叫车服务35 (p13): Unit Three 入住登记服务35 (p14): Dialog 1 预订客入住登记36 (p15): Dialog 2 团队入住登记37 (p16): Dialog 3 无预订客入住登记38 (p17): Dialog 4 残疾人入住登记39 (p18): Dialog 5 处理入住登记纠纷51 (p19): Unit Four 总台服务51 (p20): Dialog 1 换房52 (p21): Dialog 2 预订客未到53 (p22): Dialog 3 续住54 (p23): Dialog 4 访客留言55 (p24): Dialog 5 住客留言66 (p25): Part II 前厅部(II)Unit Five 结账离店66 (p26): Dialog 1 外币(现金)兑换服务67 (p27): Dialog 2 现金付账68 (p28): Dialog 3 信用卡付账69 (p29): Dialog 4 旅行支票结账70 (p30): Dialog 5 解释账单疑问80 (p31): Unit Six 商务中心80 (p32): Dialog 1 复印81 (p33): Dialog 2 发传真82 (p34): Dialog 3 打字服务82 (p35): Dialog 4 邮寄服务92 (p36): Unit Seven 总机服务92 (p37): Dialog 1 来电留言93 (p38): Dialog 2 回答问讯94 (p39): Dialog 3 使用国际直拨电话的方法95 (p40): Dialog 4 预订叫醒服务95 (p41): Dialog 5 解决电话故障105 (p42): Part III 客房部105 (p43): Unit Eight 客房服务105 (p44): Dialog 1 介绍客房设施106 (p45): Dialog 2 做晚床服务107 (p46): Dialog 3 索赔108 (p47): Dialog 4 加床服务117 (p48): Unit Nine 洗衣服务117 (p49): Dialog 1 常规洗衣服务118 (

Author

郭兆康,吴云编著, 郭兆康, 吴云编著, 郭兆康, 吴云

Publisher

北京:旅游教育出版社

Published

2003

Language

ZH

ISBN

9787563711017