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Effective Customer Service Training Module by INQI Subject is a document available to read on EtoBox.
What is Effective Customer Service Training Module about?
This document provides guidance on providing effective customer service in the tourism industry. It outlines the learning outcomes and assessment criteria for a module on customer service, which includes greeting customers, identifying their needs, delivering service, handling queries, and addressing complaints. The module is designed to help trainees develop practical skills in customer service through a series of learning activities, including information sheets, self-checks, task sheets, and assessments.
- Author
- INQI Subject
- Language
- EN