About this document
Narvar - ConsumerStudy2019 - State OfOnlineReturns - 2019 by João Tiago Martins Girão is a document available to read on EtoBox.
The document summarizes a study on consumer online returns across several markets. It found that while satisfaction with online returns was generally high, a significant portion of shoppers still found the returns process difficult. In-store returns provided both opportunities and challenges for retailers. Some returns are unavoidable costs of business, like from frequent returners. Amazon
- Author
- João Tiago Martins Girão
- Language
- EN