About this document
Principles of Total Quality Management by standalonemba is a document available to read on EtoBox.
This document provides an overview of Total Quality Management (TQM). It defines key quality concepts and outlines the approaches of various quality gurus. TQM is defined as a management approach centered on quality that aims for long-term success through customer satisfaction. It requires organization-wide participation and leadership commitment. The document discusses principles of TQM such as customer focus, continuous improvement, and prevention of problems. Benefits include improved quality, productivi
- Author
- standalonemba
- Language
- EN