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Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc. by Saravanan Kesavan; Susan J. Lambert; Joan C. Williams; Pradeep K. Pendem is a Business, Management and Accounting article available to read on EtoBox.

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We estimate the causal effects of responsible scheduling practices on store financial performance at the U.S. retailer Gap, Inc. The randomized field experiment evaluated a multicomponent intervention designed to improve dimensions of work schedules—consistency, predictability, adequacy, and employee control—shown to foster employee well-being. The experiment was conducted in 28 stores in the San Francisco and Chicago metropolitan areas for nine months between November 2015 and August 2016. Intent-to-treat (ITT) analyses indicate that implementing responsible scheduling practices increased store productivity by 5.1%, a result of increasing sales (by 3.3%) and decreasing labor (by 1.8%). Drawing on qualitative interviews with managers and quantitative analyses of employee shift-level data, we offer evidence that the intervention improved financial performance through improved store execution. Our experiment provides evidence that responsible scheduling practices that take worker well-being into account can enhance store productivity by motivating additional employee effort and reducing barriers to employees adhering to the scheduled labor plan. This paper was accepted by David Simch

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Author

Saravanan Kesavan; Susan J. Lambert; Joan C. Williams; Pradeep K. Pendem

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Published

2022

Language

EN

Field

Business, Management and Accounting (Social Sciences)