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What is Chatbot Adoption in Banking: A Bibliometric Study about?
This bibliometric analysis investigates the adoption of chatbots in the banking sector, revealing a significant increase in scholarly publications since 2020, driven by advancements in AI technologies. Key findings include the identification of influential researchers, high-impact journals, and emerging research themes, such as user experience and Natural Language Processing. The study highlights existing research gaps and provides insights for future studies aimed at optimizing chatbot implementation in ba
- Author
- eranycto
- Language
- EN