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What is OVERNANCE REFORM about?

Contents 6 About the Editors and Authors 12 Acknowledgments 18 Abbreviations 20 1 Governance Reform under Real-World Conditions 24 Part I Using Political Analysis to Guide Communication Strategies 36 2 Public Opinion, the Public Sphere, and Quality of Governance: An Exploration 38 3 Citizen Voice and the Public Sphere: Scoping Communication Challenges 62 4 Dialogues as Communication Strategy in Governance Reform 88 5 The Political Economy of Reform: Role of the Internal “Journalist” 98 Part II Securing Political Will 116 6 Creating Space for Effective Political Engagement in Development 118 7 Using Public Will to Secure Political Will 136 8 Organizing a Deliberative Participatory Process: What Does the Science Say? 148 Part III Gaining the Support of Public Sector Middle Managers 184 9 Governance, Stakeholder Involvement, and New Communication Models 186 10 Public Sector Middle Managers: The Critical Link to Driving Public Sector Reforms 204 11 Working Appreciatively to Foster Cultures of Public Service 218 Part IV Building Broad Coalitions of Pro-Change Influentials 230 12 Participation as Dialogue, Debate, and Negotiation: Entangled Promises and Practices 232 13 A Consensus-Based

Language

JA