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What is Service Quality Impact on Indiamart about?

This document provides an introduction and theoretical background on a study about the effectiveness of quality of service and its impact on supplier commitment. It discusses how customer perception and expectations influence evaluations of service quality. The conceptual framework outlines five key dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. It also notes that measuring service quality captures customers

Author

JOSE SELVIN

Language

EN